Get in touch! Call 1-866-246-8039 (TTY: 711)   /  Monday – Friday, 8 AM to 6 PM ET

How can we help you?

Ask about my Aetna Medicare Advantage plan

Let us help you. Email or call us at 1-866-246-8039.

Our mailing address:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106

Find a doctor, pharmacy or another provider

The Aetna Medicare Advantage plan we've designed just for the IAFF-FC members lets you use doctors and hospitals in or out of the Aetna Medicare network. While you are not required to use Aetna network doctors, you may want to see if they are in the Aetna network. You may pay more if you use an out-of-network provider.

If you need help submitting a claim for a provider that is out of network, we can help. If your doctor has questions about submitting a claim, just call us at 1-866-246-8039.

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For current members — get a form
  • Claims & Reimbursements
  • Enrollment
  • Give another person permission to help and manage your care
  • Prescription drugs
  • Member exceptions, appeals and grievances

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For current members — request a new ID card

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Then you can also:

  • Refill your prescriptions
  • Find doctors, hospitals and other providers that accept your plan
  • Contact us
  • View your claims


Submit your questions and one of our dedicated care team specialists will contact you.

We're here to help

Get in touch! Call 1-866-246-8039

Speak with an Aetna® Member Services advocate between Monday and Friday, 8 AM to 6 PM ET.

Watch a webinar

Watch a webinar designed just for IAFF-FC members to learn more about Aetna Medicare Advantage PPO benefit coverage options.

Watch the video

New to Aetna?

You can set up an online account starting on the day your coverage begins. You’ll create a user name and password to sign in to Aetna’s secure member website.

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