How can we help you?

Let us help you. Email or call us after July 1, 2019.

Our mailing address:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106

The Aetna Medicare Advantage plan we've designed just for the IAFF-FC members lets you use doctors and hospitals in or out of the Aetna Medicare network. While you are not required to use Aetna network doctors, you may want to see if they are in the Aetna network. You may pay more if you use an out-of-network provider.

If you need help submitting a claim for a provider that is out of network, we can help. If your doctor has questions about submitting a claim, just call us after July 1, 2019.

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• Claims & Reimbursements
• Enrollment
• Give another person permission to help and manage your care
• Prescription drugs
• Member exceptions, appeals and grievances

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Then you can also:

• Refill your prescriptions
• Find doctors, hospitals and other providers that accept your plan
• Contact us
• View your claims